Replacement Policy

Replacement Policy for ElGhaly Smart Home

Effective Date: March 16, 2025

1. Introduction

At ElGhaly Smart Home ("we," "our," "us"), we are committed to providing high-quality products and services. This Replacement Policy outlines the terms and conditions under which products purchased from our website, Elghalysmarthome.com, may be eligible for replacement.

2. Eligibility for Replacement

Products may be eligible for replacement under the following conditions:

  • Defective Products: If the product has manufacturing defects or malfunctions under normal use.

  • Damaged Products: If the product is damaged upon delivery.

  • Incorrect Products: If the product received differs from the product ordered.

3. Replacement Period

To be eligible for a replacement, you must notify us within 14 days from the date of delivery. Requests made after this period may not be honored.

4. Replacement Process

To initiate a replacement:

  • Contact Us: Reach out to our customer service team at contact@elghalysmarthome.com or call 19617 or 01222129727. Provide your order number, details of the issue, and any supporting photographs.

  • Return Authorization: Our team will assess your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number.

  • Return Shipping: Securely package the product, including all original accessories and packaging materials. Clearly mark the RMA number on the outside of the package. Ship the product to the address provided by our customer service team.

5. Shipping Costs

  • Defective, Damaged, or Incorrect Products: We will cover the shipping costs for returning the product and sending the replacement.

  • Customer-Initiated Replacements: If the replacement is requested for reasons other than defects, damage, or incorrect items, you may be responsible for return shipping costs.

6. Replacement Approval

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your replacement request. If approved, we will process the replacement promptly.

7. Exceptions

The following situations are not covered by this Replacement Policy:

  • Improper Use: Damage resulting from misuse, abuse, or improper installation.

  • Unauthorized Repairs: Products that have been altered or repaired by unauthorized personnel.

  • Non-Returnable Items: Certain products, such as personalized items or perishable goods, may not be eligible for replacement.

8. Contact Information

For questions or assistance regarding this Replacement Policy, please contact us at:

By purchasing from ElGhaly Smart Home, you agree to this Replacement Policy. We value your satisfaction and strive to resolve any issues promptly and fairly.